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Best Customer Service

A Gold Star goes to Boekeman Machinery

Boekeman Machinery, located at 5 branches in the Wheatbelt, is a company that specialises in providing agricultural machinery and equipment solutions to farmers and agricultural businesses. They are a third-generation business, with two generations working actively in the business, 100% owned by the Boekeman family.

They offer a wide range of products, from top brands, including Case IH, New Holland, JCB, Ausplow, K-Line Ag, Simplicity, Grain King, MacDon, Seed Terminator and more. They have a focus on Australian made products, which assist with overall support for the owner, with regards to service and parts.

Boekeman Machinery focuses on delivering exceptional customer service, reliable products, and expert advice to their clients. They strive to understand their customers' specific needs and requirements, providing tailored solutions and ongoing support to ensure the success and productivity of their farming operations.

Their commitment to delivering exceptional service to its clients is founded on the following.

They have a team of highly skilled and knowledgeable staff who possess deep insights into the agricultural industry. With their expertise, they can provide valuable advice and guidance to clients, ensuring they make informed decisions.

The company believes in building long-term relationships with clients, providing personalised attention, listening to customer feedback, and continuously improving their offerings to better meet client expectations.

Beyond sales there is a focus on after-sales support. Their team ensures that clients receive prompt and efficient maintenance and repairs, minimizing equipment downtime.

They also offer training programs, pre-harvest and pre-seeding, as well as one on one at product handovers, to keep clients updated on the latest technological advancements, maximizing the value clients gain from their machinery.

Boekeman Machinery has a dedicated group of individuals who embody the company's values. Each member of the team is committed to providing the highest level of service, building trust, and exceeding customer expectations. Their collective expertise, professionalism, and passion are instrumental in delivering a superior service experience to every client.

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